About Onafuye Kanyinsola Nofisat
- Academic Level Degree Bachelor
- Age 23 - 27 Years
- Gender Female
- Industry Management
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About me
Customer Experience Manager
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.
- Responsibilities
- Welcoming visitors and solving their problems
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email and general correspondence
- Taking messages and ensuring they are passed to the appropriate staff member in time
- Managing meeting room availability
- Receiving, sorting, distributing and dispatching daily mail
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses.
SKILLS
• Interpersonal Skills
• Financial Reporting
• Problem Solving
• Knowledge of IT Software
• Analytical Ability
Education
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2019 - 2024 Caleb University
Bachelor degree in Business Administration
I have passed Bachelors Degree in Business Administration,In Caleb University,Imota Lagos State.
Experience
Honors & awards
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2023
Best working experience in Customer service